mageTerms of Use

These are the terms under which we at mage operate our platform. When you open an account, deposit funds, or engage with our sportsbook, live-dealer tables, or slot games, you agree to the policies outlined here. We enforce these terms consistently to protect your account, your funds, and the integrity of our service.

Our mage platform is available only in jurisdictions where local law permits online gaming and sportsbook activity. You are responsible for verifying that your access to mage complies with your own location's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

This document covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our privacy commitments. If you have questions about our mage terms, contact our support team.

Opening and managing your mage account

To open an account on mage, you must be at least eighteen years old and able to legally access gaming platforms in your jurisdiction. We require your full name, email address, phone number, and date of birth. You create a password that only you know. We do not share your login credentials with anyone, and we ask that you keep your password private and change it regularly.

When you first open your mage account, we collect identity information—your government-issued ID number (KTP, SIM, or passport) and a photo copy. This verification is mandatory and protects both your account and our payment partners. We store your identity data separately from your gaming history and login credentials, so a breach of one does not expose both simultaneously.

You are responsible for all activity on your mage account. If you suspect unauthorised access, change your password immediately and contact our support team. We log every login, deposit, stake, and withdrawal in your account history, so you can audit your activity at any time.

Our mage account limits and preferences

We allow you to set account limits before engaging with our games. You can cap your daily deposit amount, temporarily pause your account, or adjust notification settings. These limits apply immediately once you save them and persist until you change them. We do not advertise fixed bonus amounts or guarantee any outcome; all gaming on mage carries the inherent risk of loss.

If you wish to close your mage account permanently, contact our support team. We will deactivate your account and process any outstanding balance as a withdrawal to your original payment method.

Deposits, withdrawals, and our payment flow

We at mage accept multiple payment methods to fund your account: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet scan-and-pay, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). When you deposit, we do not charge a fee; the amount you enter credits your account in full. Your e-wallet or bank may apply their own charges outside our control.

E-wallet deposits typically settle within seconds to minutes. Bank virtual-account transfers settle within standard banking hours (usually one to two business days for inter-bank transfers). mobile banking transfers settle instantly. Your mage balance updates automatically once we receive confirmation from your bank or e-wallet provider.

We store your payment-method ID on file so future deposits require only a single tap and your e-wallet PIN or bank app confirmation. We do not store your full payment credentials—only a token that links to your payment provider's system. This protects your sensitive payment data even if our platform is compromised.

Deposit processing

E-wallets settle within seconds; bank transfers within hours to one business day; local payment instantly.

Withdrawal processing

We initiate withdrawals after verification; settlement times follow your bank or e-wallet's schedule.

Payment security

We encrypt all transactions and store only payment tokens, not full credentials.

Withdrawal destination

Funds return to the payment method you used for your deposit.

Withdrawal requests and verification on mage

To withdraw from mage, you request a cash-out in your Account Settings and specify the amount. We verify your account email and phone number to confirm the request is genuine. This verification takes a few minutes and is mandatory for all withdrawals to prevent unauthorised transfers.

Once verified, we initiate the withdrawal to your original payment method. If you deposited via online payment, your withdrawal goes to e-wallet; if you deposited via a mobile banking virtual account, funds return to your personal local payment account. This routing prevents money-laundering risk and ensures you always control the final destination of your funds.

If a withdrawal does not arrive within the expected processing window, contact our support team with your mage account ID, withdrawal date, and payment method. We investigate through our banking and e-wallet partners to trace the transaction.

Gaming activity and dispute resolution

Our mage platform covers sportsbook (football, badminton, esports), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each game type displays its rules before you engage. We do not guarantee any outcome; all gaming depends entirely on chance.

Every stake you place and every result is recorded in your mage account history with a timestamp. We keep this history for your audit and for dispute resolution. If you believe there is an error in a game result or your account balance, contact our support team within seven days with details of the disputed transaction. We will investigate and provide you with the record of what occurred.

If we discover that a game malfunction caused an incorrect payout or stake deduction, we will correct your balance. If we discover that you used fraudulent or unauthorised payment methods to deposit, we reserve the right to void those deposits and close your mage account.

Jurisdiction and legal notice

We at mage provide our services only in jurisdictions where local law permits online gaming and sportsbook activity. We do not offer accounts or services to users in jurisdictions where online wagering is prohibited. It is your responsibility to verify that accessing and using mage complies with your own location's regulations.

Our terms are governed by the laws of the jurisdiction in which mage is registered. Any dispute arising from your use of our platform will be resolved through our internal dispute process. If that process does not resolve your concern, you may pursue legal action in the courts of our registered jurisdiction, though you may also pursue action in your own jurisdiction if local law permits.

We reserve the right to modify these terms at any time. Changes take effect immediately upon posting to our website. Continued use of mage after a change means you accept the modified terms.

Data protection and privacy on mage

We at mage collect and process your personal data—name, email, phone, identity document, and payment method—only for account management, payment processing, and regulatory compliance. We encrypt all data in transit and at rest, and we restrict access to your data to employees and contractors who need it to provide our service.

We do not sell your personal data to third parties. We share your identity and payment information only with our banking and e-wallet partners as required to process your deposits and withdrawals. We also retain the right to share your information with law enforcement or regulatory authorities if legally compelled.

Your mage account history—deposits, stakes, results, withdrawals—is your property and remains available to you for review at any time. We retain this history for at least five years to satisfy financial and gaming regulations. If you close your account, we retain your data for the period required by law, then securely delete it.

Responsible approach to our mage platform

We encourage our users to engage with mage in a controlled manner. Only use funds you can afford to lose. If you feel your gaming engagement is becoming difficult to manage, use the account limits we provide—cap your daily deposits, pause your account temporarily, or set notification preferences to track your activity.

Our support team is available to discuss account management at any time. If you believe you need assistance managing your engagement, contact us. We will provide guidance and help you set up account controls that work for your situation.

Contact mage support

If you have questions about our mage terms, need clarification on a policy, or want to report an account issue, our support team is ready to assist. Contact us through the support form on mage.best, or email your question to our team. We respond to inquiries within one business day.

By opening and using a mage account, you acknowledge that you have read and understood these terms and agree to comply with them.